Rent
Common problem, mature market
- Finance, payroll and expenses
- CRM core for pipeline
- Collaboration and document tooling
- Recruitment and HR systems
Industries · Professional services
You sell capacity. Most systems only record it.
Utilisation, staffing decisions and project economics are the business. PSA tools model them generically; your commercial model rarely is.
Industries · Professional services
You sell capacity
Capacity
The thing you actually sell
78%
Staffing decisions
Utilisation
Who is billable
Staffing
Who goes where
Economics
Margin per project
Most systems
Only record it
PSA · generic
Timesheets · hours
Pressure
Utilisation & margin
Constraint
Consultant adoption
- Buyers
- COO / CFO
- Pressure
- Utilisation & margin
- Constraint
- Adoption by consultants
- Typical start
- Staffing
Where the pressure is
The problems that actually reach the board
Not a feature list. The operational realities we are usually brought in to fix.
Staffing decided in a weekly spreadsheet
Skills, availability, development goals and margin traded off manually, with no record of why.
Pipeline-to-delivery handover loses the deal shape
What was sold, at what assumptions, becomes folklore by the time delivery starts.
Margin visible only after month-end
By the time a project is known to be under water, the recoverable options are gone.
Time capture nobody wants to do
The data quality of every downstream metric depends on the worst-designed screen in the firm.
Applied model
Rent, extend, own — for this sector
The same three questions, answered against the workflows that define this industry.
Extend
Platform is 80% right
- PSA and CRM reporting layers
- Time and expense capture experience
- Resource management configuration
- Invoicing and revenue recognition rules
Own
Where the advantage lives
- Staffing and capacity decision workflow
- Deal shaping and pricing models
- Project economics and margin forecasting
- Client delivery portals
Evidence
What good looks like
14+
Years running client delivery ourselves
150+
Projects delivered across engagement models
We run a services business too. We have opinions about utilisation systems that were earned rather than researched.
FxBytesprofessional services
Where we normally start. A staffing and margin-forecasting surface on top of existing PSA and finance data — one weekly decision made in a system instead of a meeting.
Next step
Start with your own workflow map.
We run a structured session on your sector's workflows and hand back a rent / extend / own classification with indicative cost and payback.